FAQ

IBIZA MERCH Online Shop accepts credit card payments and payments via PayPal.

Sure. In the payment checkout process of your order you can choose the shipping address of any other person that you want to surprise with a nice gift! Please note that we do not offer special gift wrappings. Also keep in mind delays in deliveries due to the Covid 19 situation which the carriers are facing currently.

For standard shipping, you should receive your order within 4-5 business days. Depending on your location and the location of from where your items are shipped, delivery can take up to 15 business days. Given the current Covid 19 situation we want to apologize for any shipping delays. In very few rare cases delivery was delayed up to 25-30 days. As we have no influence on transport and border regulations in the current moment, we unfortunately can not guarantee that the delivery time will be fullfilled in standart delivery time.

If your initial payment was made via PayPal, the refund will be processed instantly after we confirm the refund. If you paid by credit card, it usually takes 5-7 working days, or up to 30 days for certain banks, for you to see the refund appear in your account.

In most cases, if you don't see shipping costs appear in the final step of the payment and checkout of the order process, shipping is included in our prices and no extra shipping costs apply. Depending on your location extra shipping costs might appear. In this case you have to wait to see them until you have entered your delivery address.

We are working with different providers and suppliers in different locations, so the items of your order might be shipped from different locations. Don't worry, it's on its way! While we do our best to ship all orders in one package, sometimes orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team!

We will be sure to notify you when your order ships via email. You can then track the shipping via the tracking link.

We ship from different warehouses around the globe. Working with various shipping centers enables us to reduce storage costs and in the same time provide fast and affordable delivery options.

We apologize for any delay and appreciate your patience. Due to the impact of COVID-19 some carriers are experiencing shipping delays. That's why some of your orders may be delayed. Please keep an eye on your inbox for delivery updates and last email notifications.

In case of damage we are sorry to hear that your order arrived in less than pristine condition! Let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.

Please understand that we begin processing and shipping right after orders are placed, for this reason we are unable to cancel or make changes to orders.